Items not picked up will be subject to restocking fees of up to 80%.If the item was delivered on time, shipping fees are not eligible for a refund.If you choose to ship items to a pickup location these special refund rules apply:.Check the product detail page and order history to determine which items are subject to these return rules. They must be returned to the pickup location and returns must be completed within 7 days. These items cannot be refunded without a return. Some of the items available for pickup are sold by the operators of the shops that also serve as pickup locations.Services - If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.skin lotion, toothpaste) or electronic media such as software are not eligible for return or refund if the seal is broken (i.e it has been opened). Excluded Items - Certain Health & Hygiene Items (e.g.Perishables - If the item you order is perishable, it is not eligible for return or refund in most cases.If the cancellation period has passed, you can always return your order for a full refund. Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support.merchant or returns center) and is confirmed to be in good condition. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. Refunds are processed within 48 hours of the request if a return is not required.Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.If you are required to return an item, you may be responsible for paying the return shipping costs.In other cases, such as with higher value items (including a high-value item that is incorrect or arrived defective or damaged), you may be required to return the item to receive a refund. In certain cases, such as defective, damaged, or incorrect items, you may be required to provide evidence of the issue, such as a photo.If your item doesn’t arrive by the maximum delivery date, you must request your refund within 30 days of the maximum delivery date. If the item isn’t subject to an exception, you must request your refund within 30 days of delivery of the item.Please contact to initiate the return and we’ll walk you through the process.If an item arrives and it’s defective, damaged, or incorrect (even if it has an exception), it is eligible for a refund and may need to be returned. See the Exceptions section below to learn more about which items are treated differently and how.ĭamaged, defective, or incorrect item received 30 days of the maximum delivery date if the item hasn’t arrived.30 days of delivery-the refund window will begin on the day of delivery, even if the item was late.Many items are eligible for a refund within:
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